Shipping policy

Shipping & Delivery Policy

Aura Sofa delivers furniture orders to eligible Australian suburbs where a suitable freight option is available.

How freight is confirmed

Final freight is confirmed by delivery suburb, item size and access conditions before dispatch. Stairs, lift access, tight entries, remote or regional delivery, and special handling may affect the final freight.

If the freight shown at checkout needs to be adjusted, we will contact you before dispatch with the confirmed amount. If you do not accept the confirmed freight, you may cancel the order before dispatch and receive a refund for the cancelled order.

Before dispatch

We may ask for delivery details such as suburb, postcode, floor level, lift availability, driveway access and any access restrictions. Please provide accurate information so the freight can be confirmed correctly.

Delivery and receiving goods

Please inspect cartons when they arrive. If an item appears damaged, wrong or incomplete, contact us as soon as possible at hello@aurasofa.com.au with your order number, photos of the packaging and photos of the item.

Do not dispose of packaging until the issue has been reviewed, as the packaging may be needed for return freight or claim assessment.

Large furniture and access

Many Aura Sofa items are large or compact-packed furniture pieces. The customer is responsible for checking that the item and packaging can safely fit through doors, lifts, stairways and other access points before ordering. If you are unsure, contact us before placing your order.

Authority to leave

If you request authority to leave, the order may be left at the nominated location where the courier considers it safe to do so. After delivery is recorded, the item is at your risk.

Contact

For delivery questions, contact Aura Sofa at hello@aurasofa.com.au.