Warranty Policy

Aura Sofa supports customers in line with the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

What is covered

If a product has a fault, arrives damaged, is wrongly supplied, or does not meet a consumer guarantee, contact us so we can assess the issue and arrange the appropriate remedy.

What we need from you

Email hello@aurasofa.com.au with your order number, a clear description of the issue and photos or video showing the concern. If the issue relates to delivery damage, include photos of the packaging and shipping label.

What may not be covered

Warranty support may not apply to normal wear and tear, misuse, incorrect assembly, accidental damage, stains, exposure to unsuitable conditions, or damage caused by moving or storing the item incorrectly.

Product-specific warranty notes

Some items may include product-specific warranty details. Where a product page does not show a stated warranty period, contact us before ordering if you need exact warranty confirmation.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.