Refund policy

Returns & Refunds Policy

This policy applies to orders placed with Aura Sofa in Australia. It does not limit your rights under the Australian Consumer Law.

Before dispatch

You may contact us to cancel an order before dispatch. If the order has not been dispatched, we will cancel and refund the order where possible. If final freight needs confirmation and you do not accept the confirmed freight, you may cancel before dispatch and receive a refund for the cancelled order.

Change of mind returns

For large furniture, change of mind returns after dispatch are only accepted after Aura Sofa approves the return in writing. The item must be unused, undamaged, clean, complete and in suitable original packaging for transport.

For non-quality related returns after dispatch, the customer is responsible for return freight and any additional freight or handling charges that apply. Original delivery charges may not be refundable once freight has been used.

Damaged, wrong or faulty items

If your item arrives damaged, is wrong, incomplete or appears faulty, contact us at hello@aurasofa.com.au with your order number and clear photos of the packaging and product. We will review the issue and advise the next step, which may include replacement parts, a replacement item, repair, return or refund depending on the issue.

Where the issue is confirmed as a fault, damage in transit or an incorrect item supplied by Aura Sofa, we will handle the remedy in line with the Australian Consumer Law.

Refund timing

Approved refunds are processed back to the original payment method where possible. Your bank or payment provider may take additional time to show the funds.

How to request a return

Email hello@aurasofa.com.au before sending any item back. Items returned without written approval may not be accepted.